Write to support@nevtan.com. This is the same desk that covers every NevTan product, so you do not need to work out which app your problem belongs to.
Contact us
Questions, problems, or something you wish Drive did.
There is one support desk for every NevTan product, and a real person reads it. Tell us what went wrong and we will pick it up.
Most questions are already answered: uploading, sharing and permissions, the editors, storage, and what each error message means.
Found something that looks like a vulnerability? Send it to support@nevtan.com with "Security" in the subject line, and please give us time to fix it before disclosing it.
Plans, invoices, and payment for the whole NevTan suite are handled through NevTan Mail, so billing questions are quickest answered there.
What to include
A support request gets answered faster when it arrives with enough to reproduce the problem. Where you can, tell us:
- The email address on your NevTan account.
- The name of the file or folder involved, if there is one.
- What you expected to happen, and what happened instead.
- The exact wording of any error message, and the browser you were using.
Please don’t send passwords. We will never ask for one, and we don’t need it to look into an account.